Hyundai UK Case Study: Enhanced Balanced Scorecards

148

Data is collated from 148 dealers across the UK

30 KPIs are effectively tracked in the balanced scorecard solution

KPIs from 5 areas: sales, aftersales, training, customer experience and finance

"Partnering with Hyundai, one of the world’s biggest and best automotive brands is a real testament to the solution we have built. They work with hundreds of retailers and our data-led approach will help reduce dispersion within their network. We will drive efficiency through their retailer operations, providing them with actionable tips based on what drives the most improvement, helping each retailer improve faster to maximise revenue."

Simon Porri, CEO, Loop

Hyundai UK needed a better way to track and improve performance across its 148-strong dealer network.

With 30 key performance indicators (KPIs) to monitor, the process was previously time-consuming, requiring significant manual effort to collate, analyse and act on performance data. The challenge wasn’t just identifying top and bottom performers, it was understanding why, and ensuring every retailer had the insights needed to improve.

An example of the tools available in Loop

The login screen for Hyundai's version of Loop To bring efficiency and consistency to Hyundai UK’s network, we implemented the Balanced Scorecard solution. Designed specifically for the automotive sector, the platform provides a real-time, centralised view of Hyundai’s retailer performance. The automated data feeds reduce the need for manual tracking while surfacing insights that drive action. KPIs are fully editable, meaning Hyundai can adapt performance metrics as priorities evolve.

The audience
The solution is accessible to Hyundai UK HQ, field teams and individual dealers, ensuring alignment at every level. By providing a single source of truth, Hyundai can easily compare performance across retailers, groups, areas and regions.

With Loop, Hyundai UK is reducing dispersion in its network and driving performance gains across its dealers.

Time previously spent on manual reporting is now focused on strategic action and targeted support, with retailers empowered to make data-led improvements. By providing real-time insights and clear performance benchmarks, Loop is helping Hyundai create a more consistent, competitive and high-performing network.

The key benefits

Network Visibility: A single, real-time view of dealer performance
Time-Saving Automation: Manual data collation is drastically reduced and errors are minimised
Performance Insights: Scorecards present the results and help Hyundai understand the 'why'
Tailored KPIs: Hyundai can adapt the metrics to align with its current strategy
Actionable Intelligence: The platform clearly illustrates improvement areas for every dealer

A powerful tool

"Hyundai will integrate Loop’s ‘Balanced Scorecard’ solution to monitor and optimise performance across its UK retailer network as part of the collaboration. The powerful tool will track 30 key performance indicators from 148 retailers, offering a real-time, data-driven approach to measuring success."

EV Magazine

Surface results at different hierarchy levels

"The Balanced Scorecard can analyse performance at various levels, including retailer, group, area, or region, while allowing KPIs to be adjusted as needed... helping Hyundai’s retailer network operate at peak efficiency."

AM Online

Hyundai Takes Balanced Scorecards to the Next Level

A powerful tool

Surface results at different hierarchy levels

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