THE CHALLENGE:

A streamlined platform for multiple brands

Like most large franchise operations, Volkswagen Group UK had an abundance of data across multiple systems. This meant that getting a clear picture of what is happening where, what actions are being taken to improve performance and efficiency, and the impact they’re having, was difficult to understand.



With a mission to streamline the existing various business performance tools across the Group, the Loop platform will enable Volkswagen Group UK to consolidate efforts while benefitting from the cost-effectiveness of a single supplier for all brands.

“Users comment on the simplicity of the Loop system and how easy and clear it is to find what they are looking for.”

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THE WORK:

Groupwide access to the same insights


The Loop implementation goes across all Group functions, including Volkswagen Financial Services, cars, commercial vehicles, aftersales and finance operations within their 800-strong retailer network.

Using Loop, Volkswagen Group UK can share data and KPIs at every level of the Group’s hierarchy, from HQ to dealer management, giving all users a single, open and transparent view of performance – a crucial requirement at a time of rapid change for the industry.

Loop also provides a combination of tools for HQ, field teams and dealers to improve performance and efficiency across the business, such as balanced scorecards to highlight operational inefficiencies and action centre dashboards to drive behaviours directly linked to KPIs.

THE RESULTS:

“Loop has given us a 10% improvement in efficiency and performance across Volkswagen Group UK, time savings, and a more standardised way of working and reporting.”

THE RESULTS

The implementation of Loop has led to: 

  • 10% improvement in efficiency and performance across the Group 
  • Time savings for all departments 
  • A more standardised way of working and reporting 

Matt Bishop, Network Insight Manager at Volkswagen Group UK, said: “Across the Volkswagen Group UK network, from head office through to field and retailer teams, users comment on the simplicity of the Loop system and how easy and clear it is to find what they are looking for.  

“Loop has given us a 10% improvement in efficiency and performance across Volkswagen Group UK, time savings, and a more standardised way of working and reporting.” 

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