Loop helps VW Group improve performance and efficiency by 10%

10%

Improvement in performance and efficiency across VW Group

“We have been impressed by the Loop platform from the start”

Loop has been implemented across all brands and business functions

CONTENTS

>> THE CHALLENGE

>> THE WORK

>> THE RESULTS

THE CHALLENGE:

A streamlined platform for multiple brands

Like most large franchise operations, Volkswagen Group UK had an abundance of data across multiple systems. This meant that getting a clear picture of what is happening where, what actions are being taken to improve performance and efficiency, and the impact they’re having, was difficult to understand.

With a mission to streamline the existing various business performance tools across the Group, the Loop platform will enable Volkswagen Group UK to consolidate efforts while benefitting from the cost-effectiveness of a single supplier for all brands.

“Users comment on the simplicity of the Loop system and how easy and clear it is to find what they are looking for.”

THE WORK:

Groupwide access to the same insights

The Loop implementation goes across all Group functions, including Volkswagen Financial Services, cars, commercial vehicles, aftersales and finance operations within their 800-strong retailer network.

Using Loop, Volkswagen Group UK can share data and KPIs at every level of the Group’s hierarchy, from HQ to dealer management, giving all users a single, open and transparent view of performance – a crucial requirement at a time of rapid change for the industry.

Loop also provides a combination of tools for HQ, field teams and dealers to improve performance and efficiency across the business, such as balanced scorecards to highlight operational inefficiencies and action centre dashboards to drive behaviours directly linked to KPIs.

“Loop has given us a 10% improvement in efficiency and performance across Volkswagen Group UK, time savings, and a more standardised way of working and reporting.”

The implementation of Loop has led to:

10% improvement in efficiency and performance across the Group
Time savings for all departments
A more standardised way of working and reporting

Matt Bishop, Network Insight Manager at Volkswagen Group UK, said: “Across the Volkswagen Group UK network, from head office through to field and retailer teams, users comment on the simplicity of the Loop system and how easy and clear it is to find what they are looking for.

“Loop has given us a 10% improvement in efficiency and performance across Volkswagen Group UK, time savings, and a more standardised way of working and reporting.”

CASE STUDY:

Volkswagen Group UK

10%

THE CHALLENGE:

A streamlined platform for multiple brands

THE WORK:

Groupwide access to the same insights

THE RESULTS:

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