Volkswagen Group UK needed a new approach to network performance management — it was no longer practical to pull information from multiple tools.
With each brand using its own system, getting a clear, unified view of network performance was impossible. Initiatives were implemented, but measuring their impact was a challenge.
They set out to find a solution that would deliver a single, consolidated view of performance for everyone and help the group meet industry standards and stay compliant.
Volkswagen Group UK selected Loop to manage their network’s performance management and align the Group’s overall network strategy. Loop worked closely with stakeholders across departments and brands to surface and centralise the right information.
The audience
Over 1,100 retailer sites across the UK — representing Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, Škoda, SEAT/CUPRA, TPS, One Aftersales and Volkswagen Financial Services — are an integral part of the Loop platform. Today, field teams, HQ and Aftersales all use the same platform to track performance and act on insights.
The benefits
The Volkswagen Group takes full advantage of Loop’s modular solution, utilising a mix of performance, management and sales-focused tools. This has resulted in:
- Full Data Visibility: Groupwide access to the same insights
- Data-Driven Performance: Shared KPIs and transparent reporting
- Smart Analytics: Balanced scorecards and an action centre highlight inefficiencies and drive improvements
- Standardised Reporting: A unified approach to data and performance tracking
- User-Friendly: Simple, intuitive system that makes it easy to find information
Key outcomes
Loop has enabled the Volkswagen Group UK to improve performance and brand standard compliance.
- 10% improvement in efficiency and performance across the Group
A standardised way of working keeps everyone aligned and enables them to work quicker and smarter. - Brand standards compliance improved
Through more effective communication, dealers now have clear expectations for brand representation, and HQ feels more confident that they're on track to achieving compliance. - Time savings across all departments
One performance view is an invaluable tool in meetings, encouraging data-led conversations and enabling faster, more confident decision-making. - Cost savings across the Group
One unified solution reduces costs across brands.
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Honda
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AGCO
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