Our double page ‘Supplier Spotlight’ feature in the May 2022 issue of Automotive Management explores how Loop has delivered improved business performance for dealer networks, including Volkswagen Group UK and Lotus:
- the limitations of traditional business intelligence (BI) software and why Business Performance Management with Loop is different
- efficiency and compliance gains for Volkswagen Group UK and Lotus
- the journey of Loop and our plans for the future
Double-Digit Efficiency Gains: How Loop BI is Transforming Volkswagen Group's Retail Operations
In today's data-driven business landscape, efficiency is key. Volkswagen Group's car retail division has recently demonstrated this by achieving impressive double-digit efficiency gains, thanks to the implementation of Loop business performance management software.
Loop in Numbers:
- 72,500 Users
- 18,800 Franchise Locations
- 155 Countries
- 15 Languages
- 4,532 KPIs created
- 1,500 data imports
- 215,000 actions assigned
- 17,500 meetings scheduled
The Impact
Within just six months of implementation, Loop has propelled the group to efficiency gains of 10%. This rapid improvement has been seen across 800 retailers of the German OEM's network, leveraging data from all retail functions including Volkswagen Financial Services.
Simon Porri, Loop BI's managing director, notes that the system is now being rolled out to other brands within the Volkswagen Group, including Audi, Skoda, SEAT, and Porsche. The success has been largely attributed to the ease of use and the extensive feedback gathered during implementation.
System Simplicity
Matt Bishop, network insight manager at Volkswagen Group UK, highlights the simplicity of the system as a key factor in its success. "Loop BI has given us a 10% improvement in efficiency and performance across Volkswagen Group UK, due entirely to its ease of use," Bishop states. This simplicity has allowed users to quickly adopt the system and leverage its capabilities effectively.
Comprehensive Coverage
Loop provides a combination of tools for KPI and target setting, enabling retailers to improve performance across various business areas. The system integrates financial, commercial, after sales, and used car operations, offering a holistic view of the business.
The platform's intuitive dashboard gives all users a single view of performance, allowing for better decision-making and more efficient operations. It also facilitates the creation of action plans linked directly to KPIs, driving behaviours that align with business goals.
Expanding Reach
The success of Loop BI has led to its adoption across other Volkswagen Group brands. Audi has seen a 12% improvement in standards compliance over 12 months, while Lotus has experienced a 13% enhancement in standards across its network.
Looking Ahead
As Loop BI continues to prove its value, Volkswagen Group aims to leverage the system to further improve customer satisfaction and drive business growth. The company's goal is to keep the dashboards simple and user-friendly, enabling data-driven decision-making across its vast network of retailers.
In conclusion, Loop BI's implementation at Volkswagen Group showcases the power of intuitive, comprehensive business intelligence tools in driving significant efficiency gains. As the automotive industry continues to evolve, such data-driven approaches will likely play an increasingly crucial role in maintaining competitiveness and fostering growth.
