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INDUSTRIES
 
 

Keep Service Levels High, Trucks on the Road and Revenue on Track

Loop turns your data into a daily view of key metric performance. This level of visability means that OEM and Workshop team members always know where to act to keep uptime optimal, customer experience exceptional and parts sales delivering.

Trucks using Loop's dealer performance software
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Metrics In One View

See the data that drives revenue and profitability all in one place. Measure MOT first time pass rates, customer satisfaction, stock level compliance, parts sales and bonus awards.

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Data That Updates Itself

Connects to or receive data from your internal, third-party and DMS or Fleet Management systems, so KPIs stay live and aligned across platforms.

Data-led visit planning
Built for Compliance & Field Traceability

Meets ISO27001, GDPR and industry standards. Every action is logged so you always know who did what and when.

Used by OEMs to Minimise Downtime, Track SLAs and Keep Stock Levels and Parts Revenue on Target

Loop brings together workshop performance, contract revenue, SLA risk, and downtime alerts, helping commercial vehicle teams focus field resources where they matter most.

Fleet vehicle aftersales
 
 

Spot Service Gaps Before They Hit Revenue

Start every day with a view of how workshops are performing across service revenue, uptime, contract renewals and repair delays.

With Loop, you can easily see:

🚛 Sites with extended vehicle downtime
📉 Declines in customer satisfaction
🧰 Parts-per-RO dips at key locations
⏱️ Delay trends by region or vehicle type
 
 

Plan Smarter Site Visits and Turn Them Into Results

Loop helps field teams prep visits with live performance data, then assign follow-ups in real time. Everything is tracked, from insights to actions, so every visit leads to measurable impact, area managers walk in ready to ask the right questions and guide on-the-spot planning.

With Loop, teams can:

✅ Compare workshop performance
✅ See where service levels are declining
✅ Prep agendas based on real KPIs
✅ Use service-focused visit templates
✅ Assign follow-ups instantly
✅ Track if site actions lead to KPI wins
✅ Keep a live audit trail for every site
Commercial vehicle dealer visit software
Commercial vehicles balanced scorecard
 
 

Benchmark Sites, Reduce Downtime and Grow Revenue Faster

Loop shows how every site compares, what’s improving, and where to coach. It recommends high-impact actions based on proven results, so you can focus field resources where they move the needle most.

Loop helps you answer:

🚛 Who’s delivering the highest uptime?
📦 Where are parts-per-RO or labour metrics slipping?
📈 Which actions increase uptime?
📊 Where are contract upsells or renewals growing?
📍 Which regions need stronger coverage or coaching?

Loop Learns From Your Network to Drive Smarter Actions

Loop’s AI analyses patterns across your top-performing workshops to recommend realistic, proven steps that improve uptime and revenue.

Real-time action assignment
Surfaces What’s Worked Before

Like actions taken by similar sites to reduce downtime or grow contract value

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Flags the Fastest Wins First

From improving parts-per-RO to productivity and utilisation, ranked by impact

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Sets Smarter Targets Based on Past Performance

Uses individual workshop history to recommend realistic, achievable goals

Quickly see who's top and bottom perfomers

“One of the big benefits is that Loop very quickly allows us to see who's top and bottom performer so I know who I need to go and focus on more. It’s a very efficient way of managing your focus areas. Loop is brilliant, because we can show evidence based improvements. Without Loop auditing would be an absolute nightmare."

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Area Aftersales Manager
Audi

Loop has given us a 10% improvement in performance 

"We were impressed by the scalability of the software and its ability to cope with our multiple brands, different hierarchies, KPIs and complex retailer network structures. Loop has given us a 10% improvement in efficiency and performance across the Volkswagen Group, time savings and a more standardised way of working and reporting."

Matt Bishop, Former Network Insights Manager, Volkswagen Group UK
Matt Bishop
Previously Aftersales Pricing Manager at Volkswagen Group UK

Industry leading tools

"Totally recommend Loop, the business insight that my team and I get from their system is excellent and industry leading for sure. Combine this with the reporting, visit and action recording and forecasting tool give total transparency for all parties."

Steve Tordoff
Steve Tordoff
Regional Sales Section Manager - Automobile Operations at Honda Motor Europe

Loop enables us to move the needle forward

"Loop really enables us to track key KPIs with our retailer partners. We can set smart actions and objectives through our field team, which enables us to move the needle forward and improve the customer experience across all the KPIs we have."

Edward Jones at Audi
Edward Jones
Sales Operations Manager at Audi

Better Workshop Performance Starts Here

Get the tools and insights to track KPIs, spot opportunities and drive real improvements across your network

Request a tailored demo
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