MAN Truck & Bus UK Strengthens Aftersales Network Performance

Loop provides MAN Truck & Bus with a selection of Loop Perform modules connecting head office, field teams and dealers across the UK.

From the outset, MAN implemented Loop’s Balanced Scorecards, KPI Dashboards, Visits and Actions and Bonus Program modules.

The Balanced Scorecard and KPI Dashboards give each audience a clear, real-time view of performance, supported by 15 live data feeds and front-end inputs.

Three live Bonus Programs track dealer progress against Parts Volume Bonus tiers, while Visits and Actions enable field teams to plan activity, capture insights and assign KPI-linked follow-ups.

The audience
As part of their ongoing commitment to operational excellence, MAN’s head office, field team and 69 dealers across the UK are now logging into Loop for real-time performance data. 

The benefits

• Save hours every month with all dealer updates, notes, actions in one place.

• Enhanced visibility as metrics can now be viewed in real-time.

• Give dealers greater visibility of priorities, actions and performance progress.

• Make incentives clearer and more engaging with transparent tracking of targets, progress and bonus opportunities.

• Increase accountability with shared visibility of visits, actions and priorities.

• Better equipped field team with more structured processes meaning they can focus more time on insight-led performance coaching.

• Stay ahead of performance with automated reminders and clear, colour-coded progress tracking.

• Loop customers find that they hit KPIs faster with tracked actions.

Key outcomes

• Loop provides MAN with time-saving tools for performance steering and governance enabling them to become more commercially focused.

• All stakeholders have a shared understanding of MAN’s priorities at any one time, therefore helping performance development improve faster.